We hear the term artificial intelligence every day but what does it really mean. Technology continues to enhance our lives and we sometimes feel a little overwhelmed how artificial intelligence is applied and utilized. Sometimes, we don't even know artificial applications are being used. As this technology continues to grow, we need to understand some key areas how artificial intelligence is being applied. Let us take a look at how artificial intelligence (AI) is being applied through multiple productivity applications today.
Search and Data Mining - Using algorithms to identify and collect key information for search purposes. Data Mining is the computing process of analyzing large raw data sets with the purpose of discovering relevant & understandable patterns.
Robotic Process - Robotic process automation (RPA) is computer software applications that interpret existing applications to process a transaction, trigger responses, manipulate data or communicate with other systems.
Business Intelligence/Analytics - Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information to help corporate executives and managers and make informed business decisions.
Customer Experience - AI continues to enhance the need for customer experience personalization: recognizing customers, offering personalized digital experiences and relevant rewards, and building loyalty by offering suggestions based on customer behavior.
Chatbots - Chatbot technology is transforming the role in the customer experience process. Recognizing content and context based on keywords with the natural language process, the experience has gone from a document retrieval solution to a complete customer interaction experience.
Autonomous - An autonomous robot is a robot that performs behaviors or task with a high degree of autonomy (freedom from external control or influence.) Key objectives include gaining information about the environment, working without human intervention and avoid harmful situations such as the automotive industry.
Custom Apps - Artificial Intelligence programs developed to solve specific business needs from productivity branding, time to market and employee enablement. These AIs are being utilized for a wide range of activities including medical diagnosis, electronic trading, robot control, and remote sensing.
Translation - Machine learning is becoming more efficient in providing the basic translation structure, which is helping create efficiencies for the translators as companies find ways to improve productivity.
CyberSecurity - AI and machine learning in cybersecurity go beyond the idea of threat detection while monitoring human behavior but also integrates machine learning to identify abnormalities.
In video games, artificial intelligence is used to generate responsive or intelligent behaviors primarily in non-player characters (NPCs), similar to human-like intelligence. AI is also playing a role in the creation of art and development of music scores based on machine learning algorithms and deep learning.
As artificial intelligence continues to evolve, we will continue to see more and more new applications applied across multiple industries. How does AI play a role in your industry?